Returns & Exchanges

Returns & Exchanges

Return Policy

At Ease Homeware Co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt. Please ensure that the item is unused, in its original packaging, and in the same condition as you received it.

Conditions for Returns:

  • Items must be returned within 30 days.
  • Items must be unused and in their original condition.
  • Original packaging must be intact.

How to Return

Returning an item is easy. Follow these steps to ensure a smooth return process:

  1. Contact Us: Email us at ateasehomeware.co@gmail.com to initiate your return. Please include your order number and the reason for the return.
  2. Prepare Your Package: Repack the item securely in its original packaging. Include your order confirmation email or the original receipt.
  3. Ship Your Return: Send the package to the address provided in our return confirmation email. We recommend using a trackable shipping service.

Return Address:

Ease Homeware Co
12/62 Ramset Dr, Chirnside Park VIC 3116. 

Exchange Policy

If you need to exchange an item for a different size, colour, or a different product, please follow these steps:

  1. Contact Us: Email us at ateasehomeware.co@gmail.com to request an exchange. Provide your order number and the details of the item you wish to exchange.
  2. Prepare Your Package: Ensure the item is in its original condition and packaging. Include your order confirmation email or the original receipt.
  3. Ship Your Item: Send the package to the return address provided. Once we receive the item, we will process the exchange and send you the new item.

Conditions for Exchanges:

  • Items must be exchanged within 30 days of receipt.
  • Items must be unused and in their original condition.
  • Original packaging must be intact.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at ateasehomeware.co@gmail.com. We are here to help!